Privacy Policy

Cael's Gate Wines is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website(site), make a purchase, join our Wine Club, subscribe to our mailing list or contact us.

We may collect personal information including:

• •Name
• •Email address
• •Phone number
• •Billing and delivery address
• •Date of birth (where required to verify legal drinking age)
• •Purchase history
• •Wine Club membership information
• •Information submitted through contact forms or enquiries

We may also collect certain technical information such as:

• •IP address
• •Browser type
• •Device information
• •Website usage data
• •Cookies and analytics information

We use your information to:

• •Process and fulfil orders
• •Deliver products and services
• •Manage Wine Club memberships
• •Respond to enquiries and customer service requests
• •Send order confirmations and updates
• •Provide marketing communications where consent has been given
• •Improve our website, products and customer experience
• •Meet legal and regulatory obligations

If you subscribe to our mailing list or Wine Club communications, we may send information about:

• •New wine releases
• •Events and experiences
• •Member offers
• •Winery news and updates

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

We do not sell, rent or trade your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

• •Payment processors
• •Delivery and logistics providers
• •Website hosting providers
• •Email marketing platforms
• •Professional advisers where required

These providers are only given access to information necessary to perform their services.

Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with our website.

Cookies may help us:

• •Remember user preferences
• •Analyse website traffic
• •Improve website functionality
• •Deliver relevant marketing content

You may disable cookies through your browser settings, however some website features may not function correctly.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

While we strive to protect your information, no online transmission or storage method can be guaranteed as completely secure.

You may contact us at any time to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete or out of date.

If you have a question or concern about how we collect, use, store or disclose your personal information, please contact us using the details below. We will take reasonable steps to review your enquiry and respond appropriately.

To protect your privacy, we may need to verify your identity before providing access to, or making changes to, your personal information.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time.

Any updates will be published on this page and become effective upon publication.