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Privacy Policy


This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy we, us or our means ABN 33 075 944 795.

Personal information

The types of personal information we may collect about you include:
• your name
• your contact details, including email address, mailing address, street address and/or telephone number
• your age and/or date of birth
• your credit card or payment details (through our third party payment processor)
• information you provide to us through customer surveys
• details of products and services we have provided to you and/or that you have enquired about, and our
response to you
• your browser session and geo-location data, device and network information, statistics on page views and
sessions, acquisition sources, search queries and/or browsing behaviour
• information about your access and use of our Site, including through the use of Internet cookies, your
communications with our Site, the type of browser you are using, the type of operating system you are using
and the domain name of your Internet service provider
• additional personal information that you provide to us, directly or indirectly, through your use of our Site,
associated applications, associated social media platforms and/or accounts from which you permit us to
collect information
• any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:
• for analytics, market research and business development, including to operate and improve our Site,
associated applications and associated social media platforms
• for advertising and marketing, including to send you promotional information about our products and
services and information about third parties that we consider may be of interest to you
• to comply with our legal obligations and resolve any disputes that we may have

Disclosure of personal information to third parties

We may disclose personal information to:

• third party service providers for the purpose of enabling them to provide their services, including (without
limitation) IT service providers, data storage, web-hosting and server providers, debt collectors,
maintenance or problem-solving providers, marketing or advertising providers, professional advisors and
payment systems operators
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods
or services we have provided to you
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with
any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services
or direct marketing to you. This may include parties located, or that store data, outside of Australia
• third parties to collect and process data, such as Google Analytics or other relevant businesses. This may
include parties that store data outside of Australia
By providing us with personal information, you acknowledge that some third parties may not be regulated by the
Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or
practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and
you will not be able to seek redress under the Privacy Act.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to
us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do
not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the
products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as
set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you
represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may
change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be
payable for the provision of such information.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant
or misleading, please contact us using the details below. We will take reasonable steps to correct any information
found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you wish to make a complaint about how we have handled your personal information, please contact
us using the details below and provide us with full details of the complaint. We will promptly investigate your
complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to
deal with your complaint
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing
communications), please contact us using the details below or opt-out using the opt-out facilities provided in the

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised
access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification
and disclosure.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The
transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard
against unauthorised disclosures of information, we cannot assure you that the personal information we collect will
not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store
your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable
information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to
appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to
provide our Site with personal information, this information may be linked to the data stored in the cookie.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of
code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web
page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the
browser of a visitor viewing that page.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not
responsible for the protection and privacy of any personal information which you provide whilst visiting those
websites. Those websites are not governed by this Privacy Policy.


We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our
Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at: ABN 33 075 944 795


Last update: 30 April 2019

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